Merchant Terms

These terms are between chacha (“we”) and the business that connects its Shopify store to chacha (“the brand”, “you”). They apply from the moment you install the chacha app on your store, together with the order form we agree with you, which sets your commission rate and monthly fee. Where the two differ, the order form wins. Shopify's own terms continue to govern your Shopify store.

chacha is a shopping app in Egypt. Creators, and brands themselves, post photos and tag the products in them. A shopper who taps a tag adds the product to a cart in the app and pays on your own Shopify checkout, which the app opens with the cart already filled.

You are the seller. Every sale is a contract between you and the shopper. You set the price, take the payment through your Shopify checkout, and are responsible for the product, delivery, returns, refunds and customer service, and for complying with Egypt's Consumer Protection Law (Law 181 of 2018) and any other law that applies to what you sell. chacha never takes the shopper's payment and never holds your stock.

A brand applies on chacha-eg.com. We review each application and may decline one without giving a reason. Once we approve it and you accept the order form, we send you the install link for your store. A store installed without an approved application is not shown on chacha and is not charged.

Keep the details you give us accurate, including your contact email and phone number, and keep your store able to fulfil the orders it accepts.

You choose which products appear on chacha by publishing them to the chacha sales channel in your Shopify admin. We copy what you publish — titles, descriptions, images, variants, prices and stock levels — and keep the copy up to date as you change your store. Unpublishing a product removes it from chacha.

Do not publish anything you may not lawfully sell in Egypt, counterfeit or infringing goods, or anything whose description is misleading. We may remove a product, or pause your store on chacha, if it breaks this section.

You give chacha a non-exclusive, royalty-free permission to show your brand name, logo and the product content you publish in the chacha app, on chacha-eg.com, in links people share, and alongside the posts creators make about your products. The permission lasts while the product is published and ends once it is removed, except for copies a shopper has already saved or shared. You confirm you have the rights to the content you publish.

Creators choose which products to tag; we do not promise that any creator will post about yours. You do not pay creators: their commission comes out of chacha's share. Posts are the creators' own content, published under chacha's content rules, which include labelling commercial posts.

Commission. You pay the commission rate in your order form on each attributed sale. A sale is attributed when the shopper reached the product through a post on chacha and paid on the checkout chacha opened. The commission is calculated on what the shopper paid for the item: price times quantity, less the discounts on that line, less VAT when your prices include VAT. Delivery charges are not included.

Only once returns are closed. A sale is billed once its return window has closed: the number of days from delivery you accept returns, which you tell us (15 days unless you tell us otherwise). Delivery is your carrier's “delivered” status, or 7 days after you first fulfil the order if the carrier does not report one. An order cancelled or refunded before then is not billed. If you tell us a shorter return window than you actually honour, commission on a later refund is not credited.

Monthly fee. The monthly platform fee in your order form. Your first month is free.

How you are billed. We invoice you in Egyptian pounds and you pay through Paymob: the monthly fee in advance, the commission monthly for the sales billed that month. If chacha cannot bill you this way, the same charges appear instead on your Shopify bill, in US dollars, through Shopify's app billing, and you approve them in your Shopify admin. Amounts exclude VAT, which is added where the law requires it.

If an invoice is unpaid 14 days after it is due, we may pause your store on chacha until it is paid. While paused, shoppers cannot check out from your store through chacha; sales through your own store and other channels are not affected.

To run the service the app reads, from your store: your products, inventory and the locations that hold it, which products you publish to chacha, your store's name, currency and time zone, and the orders and fulfilments of sales made through chacha. It does not request your customers' names, email addresses, phone numbers or addresses from Shopify. We use this data only to show your products, complete chacha sales, bill what you owe and report your results to you, and we never sell it.

Shoppers on chacha are chacha account holders; what we hold about them is governed by chacha's privacy policy. For the data we receive from your store we act on your behalf, process it only for the purposes above, keep it encrypted in transit and at rest, limit access to the people who run chacha, and tell you without undue delay, and within 72 hours of finding out, if it is exposed in a security incident. Customer data requests and deletion requests reach us through Shopify, and we answer them within 30 days.

When you uninstall the app, Shopify asks us 48 hours later to erase your store's data, and we delete your store's contact details, access tokens and our copy of your catalogue. We keep the record of each attributed sale and what was billed for it as long as tax and accounting law requires.

You can stop at any time by uninstalling the app. We may suspend or end your account if you break these terms, sell something you should not, or leave invoices unpaid, and we will tell you why unless the law prevents us. Commission on sales attributed before the end remains payable once their return windows close.

You are responsible for the products you sell and for claims about them, and you will cover chacha's reasonable costs if a shopper or a rights holder brings a claim against chacha over your products or your content. chacha is responsible for the chacha service. We will try to keep it available but do not promise it will always be, and we are not liable for lost profits or indirect losses. Our total liability to you is limited to the fees you paid us in the 12 months before the claim. Nothing here limits liability that the law does not allow us to limit.

We will email you at least 30 days before a material change to these terms or to your fees takes effect. If you do not accept it, you can uninstall before then.

These terms are governed by the laws of the Arab Republic of Egypt.

Questions: support@chacha-eg.com.