Delete your account

Open chacha, go to Profile → Settings → Delete Account, and confirm with your password. The account is deactivated immediately: your email address, phone number and username are released and your profile is anonymised.

If you no longer have the app, email privacy@chacha-eg.com from the address on the account, or include your username. We confirm the request from that address and delete the account within 30 days.

At once: your profile — name, photo, bio — your Apple or Google sign-in link, and the push-notification registration and notification settings of your devices. Your email address, phone number and username are released and can be used for a new account. Within a few minutes: your posts and their photos, comments, likes, saves, mood boards, follows, the content of the messages you sent, your cart and wishlist, and your notification history.

Records we are required to keep for tax or accounting — the fact that an order happened, and any commission paid on it — are retained for the period the law requires, without your profile attached. Orders themselves live with the brand's Shopify store, which has its own deletion process.